Frequently Asked Questions
Everything you need to know about your Numero Group order.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in their original, unopened packaging. Please contact our support team to initiate a return label.
How can I track my package?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
If your order is damaged during transit, please email us immediately with photos of the damage and your order number so we can arrange a replacement or refund.